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IT News

Author: Christine Doucette

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to help K-Staters find solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For in-person support, come to the IT Service Desk on the second floor of Hale Library.

Free on-campus printing

Posted on by Christine Doucette

Do you need to print something? A limited amount of free printing is available to K-State students, faculty and staff on the Manhattan campus. K-Staters get $10 of free printing during the spring and fall semesters and $5 for the summer semester. Unused balances do not carry forward to the next semester.

To print wirelessly, you must be on campus and connected to the KSU Wireless or KSU Housing network. Printers are available in computer labs, residence halls, Hale Library and the K-State Student Union. Continue reading “Free on-campus printing” →

Hub Monitor Stations available in Hale Library

Posted on by Christine Doucette

Are you working on a big project this semester and need an extra monitor? You can use one of the Hub Monitor Stations located throughout Hale Library. There are 24 stations on the second floor, six on the third floor and six on the fourth floor.

These stations provide a quick and valuable dual-monitor experience for anyone using a laptop. You can easily connect your device to a single screen using a hub monitor and a USB Type-C cable. This allows you to multitask more effectively and increase your overall productivity. The monitors are compatible with both Windows and Mac operating systems. The stations will also charge your connected device while you work.

The Hub Monitor Stations can be used during the Hale Library hours of operation.

Need help using Canvas?

Posted on by Christine Doucette

Canvas is the learning management system (LMS) that supports online learning and teaching at K-State. It includes a comprehensive knowledge base known as guides, which provide videos and step-by-step instructions.

The Canvas Student Guide will help you learn everything from submitting assignments and quizzes to communicating with your instructor. You can watch the student videos for tutorials on how to use Canvas.

The Canvas Instructor Guide has everything instructors need to know to use Canvas from creating assignments to managing course settings. There are concise instructor videos on various topics to help you learn more about Canvas.

For assistance with instructional design, contact Academic Affairs and Innovation.

IT Service Desk fall schedule

Posted on by Christine Doucette

Do you have questions? The IT Service Desk has the answers you need. Located on the second floor of Hale Library, the IT Service Desk can help with email, eIDs, passwords, Canvas, internet access, KSIS and software issues. They can also help solve computer problems or order an IT service.

IT Service Desk Hours

All Services — Phone, Live Chat and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  1 – 5 p.m.
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Canvas: New features for the fall semester

Posted on by Christine Doucette

Canvas has introduced new features for the fall semester, including improved communication, organization, and multimedia capabilities.

Canvas now allows you to create a signature block for messages you send from your Inbox, similar to an email signature. Another communication feature is sending a notification when you edit a course announcement. Continue reading “Canvas: New features for the fall semester” →

Zoom minimum version requirement August 3

Posted on by Christine Doucette

On August 3, Zoom will require version 5.16.6 for Android, iOS, Linux, macOS and Windows. Users can check their Zoom version directly in the desktop client and mobile app. If the version is below 5.16.6, please upgrade to the latest version of the Zoom client as soon as possible.

Zoom has implemented a Software Quarterly Lifecycle Policy requiring a new minimum version every three months. This policy ensures all users have the required privacy and security updates and the latest features. Continue reading “Zoom minimum version requirement August 3” →

Mediasite now offers browser-based recording

Posted on by Christine Doucette

K-State is excited to present Mediasite Capture, a recording tool you can use directly from your web browser without the need to install additional software. With Mediasite Capture, you can easily record audio, video, and screen content. This eliminates the need for standalone desktop software.

browser-based recording image Continue reading “Mediasite now offers browser-based recording” →