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IT News

Author: Christine Doucette

Update to the latest version of Mediasite Mosaic for Windows

Posted on by Christine Doucette

As of April 2024, Mediasite Mosaic for Windows version 2.10 and earlier is no longer automatically updated through the Microsoft Store. To continue receiving updates, remove the old version of Mediasite Mosaic and install the latest version following the instructions in the Upgrade Mediasite Mosaic version 2.10 and earlier for Windows knowledge base article.

Mediasite Mosaic allows you to record your computer’s display, camera and microphone and create a multi-track video presentation to upload to My Mediasite. It is free to the K-State community and available for both Mac and PC.

PaperCut maintenance scheduled for May 23

Posted on by Christine Doucette

PaperCut maintenance is scheduled from 8 a.m. to 12 p.m. Thursday, May 23. During this time, papercut-supported printing will be unavailable on all campuses. Thank you for your patience as we work to maintain our IT systems.

PaperCut is a cross-platform print monitoring application that runs on all major operating systems and is used to print wirelessly here at K-State.

IT Service Desk summer schedule

Posted on by Christine Doucette

The IT Service Desk will have reduced hours during the summer.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Summer Hours

  • Monday-Friday, 8 a.m.-6 p.m. (All Services)
  • Monday-Thursday, 6-8 p.m. (Phone and Live Chat only)
  • Saturday, 1-6 p.m. (Phone and Live Chat only)
  • Sunday, 1-6 p.m. (All Services or Phone and Chat only when the library is closed)

Continue reading “IT Service Desk summer schedule” →

Copy final grades from Canvas to KSIS

Posted on by Christine Doucette

Instructors can copy their final grades from Canvas to KSIS using the Copy Grades to KSIS tool in the left-hand navigation of each course in Canvas.

Grades for the spring 2024 term are due by 4 p.m. (if grading in Canvas) Tuesday, May 14, for term courses with final exams given Monday, May 6 – Friday, May 10.

Grade rosters are now available for grade entry in KSIS. For step-by-step instructions, see Copy Final Grades from Canvas to KSIS. Continue reading “Copy final grades from Canvas to KSIS” →

Phishing Scams: Watch out for job scams

Posted on by Christine Doucette

Are you looking for a job? While looking for a job, be on the lookout for cybercriminals because they are looking for you. At the end of a semester, it is common for cybercriminals to target students, faculty and staff who may be looking for a job.

Cybercriminals will target you with emails “inviting you to interview with their company.” The emails will include a sense of urgency, such as “interview with us now because slots are filling up” or “schedule your interview now before the position is filled.”

Some cybercriminals will ask you to download a particular app or device for the interview. Do not click on any links or download any apps; this is a scam. These malicious apps can install malware on your device and leak personal information. After stealing your information, cybercriminals could use it to impersonate you, commit financial fraud or scam other unsuspecting people via your accounts. Continue reading “Phishing Scams: Watch out for job scams” →

Zoom minimum version requirement May 4

Posted on by Christine Doucette

On May 4, Zoom will require version 5.15.5 for Android, iOS, Linux, macOS and Windows. Users can check their Zoom version directly in the desktop client and mobile app. If the version is below 5.15.5, please upgrade to the latest version of the Zoom client as soon as possible.

Zoom has implemented a Software Quarterly Lifecycle Policy requiring a new minimum version every three months. This policy ensures all users have the required privacy and security updates and the latest features. Continue reading “Zoom minimum version requirement May 4” →

IT Service Desk, Equipment Checkout and Media Studio summer schedules

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout and the Media Studio will begin their summer schedules on Sunday, May 12.

IT Service Desk Summer Schedule

  • Monday-Thursday, 8 a.m.-8 p.m. (all services)
  • Friday, 8 a.m.-6 p.m. (all services)
  • Saturday, 1-6 p.m. (phone and chat only)
  • Sunday – 1-6 p.m. (all services)

The Equipment Checkout and the Media Studio, including the Sunderland Foundation Innovation Lab, will be open from 8 a.m.-5 p.m., Monday -Friday.

The IT Service Desk, Equipment Checkout and Media Studio will be closed on Monday, May 27, in observance of Memorial Day and Thursday, July 4, in observance of Independence Day.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

Continue reading “IT Service Desk, Equipment Checkout and Media Studio summer schedules” →

Download your assignment submissions from Canvas

Posted on by Christine Doucette

Students, you can download all your assignment submissions in Canvas. Submissions are for current and concluded courses and only include files submitted to fulfill an assignment; they do not include any submissions modified by instructors, such as annotated submissions.

The download also includes submissions for group assignments, even if another student in your group made the submission. Submissions are downloaded as a ZIP file when the export has finished generating.

For step-by-step instructions, view the knowledge base article How do I download assignment submissions from all my courses?

Need help? Self-help is available in the IT Knowledge Base

Posted on by Christine Doucette

The IT Knowledge Base is an online database of technology guidance with step-by-step instructions and other support information. It is designed to assist K-Staters in finding solutions to their technology problems, including everyday computer and mobile device setup and connecting to K-State systems and resources.

The IT Service Desk keeps the knowledge base up-to-date by adding new information based on student, faculty, and staff support requests.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.