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Author: Christine Doucette

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk, IT Equipment Checkout, and Media Center will have reduced hours during winter break beginning Dec. 17.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Regular IT Service Desk Hours will resume on Jan. 14, 2024.

IT Service Desk holiday hours

Date Chat, Phone, or Walk-in Phone only
Dec. 17 Closed 1–8 p.m.
Dec. 18-21 8 a.m.–6 p.m. 6-8 p.m.
Dec. 22 8 a.m.–6 p.m. Closed
Dec. 23-25 Closed Closed
Dec. 26-29 Closed 8 a.m.– 6 p.m.
Dec. 30-Jan.1 Closed Closed
Jan. 2-4 8 a.m.–6 p.m. 6-8 p.m.
Jan. 5 8 a.m.–6 p.m. Closed
Jan. 6 Closed Closed
Jan. 7 Closed 1–8 p.m.
Jan. 8-11 8 a.m.–6 p.m. 6-8 p.m.
Jan. 12 8 a.m.–6 p.m. Closed
Jan. 13 Closed Closed

Continue reading “IT Service Desk reduced hours during winter break” →

Hub Monitor Stations available in Hale Library

Posted on by Christine Doucette

Are you working on a big project this semester and need an extra monitor? Use one of the 39 Hub Monitor Stations in Hale Library. The Hub Monitor Stations are located throughout Hale Library: 27 on the second floor, six on the third floor, and six on the fourth floor.

The Hub Monitor Stations provide a quick and valuable double monitor experience for anyone using a laptop. With a hub monitor and the USB Type-C cable, you can easily connect a device to a single screen, allowing you to multitask more effectively and increase your overall productivity. The monitors work with both Windows and Mac operating systems. It will also allow you to charge your connected device simultaneously.

The Hub Monitor Stations can be used during the Hale Library hours of operation.

Use Adobe Creative Cloud to create a digital experience

Posted on by Christine Doucette

All active K-State faculty and staff can access a free Adobe Creative Cloud license, including Acrobat Pro DC. The Adobe Creative Cloud is a set of over 20 applications and services that allows access to a collection of software used for graphic design, video editing, web development, photography, mobile applications, and some optional cloud services. You can download individual apps or the entire suite.

You can create graphics and illustrations for your projects with the Adobe Creative Cloud tools. Play with layouts, page designs, and more for publishing. Create and share online videos anywhere.

Continue reading “Use Adobe Creative Cloud to create a digital experience” →

Increased phishing scams during the holidays

Posted on by Christine Doucette

""Be on the lookout for increased phishing email scams this holiday season.

Phishing is an attempt by cybercriminals, posing as a legitimate business, to trick you into sharing personal information, such as passwords, credit card numbers, Social Security numbers, or bank account numbers, via a fraudulent email or website.

Sophisticated attackers will even attempt to get you to disclose passcodes from your Duo app to bypass the protections that two-factor authentication provides. K-State will never ask for your Duo backup passcode immediately following login. If you are ever asked to give that in combination with your password – you are being scammed. Immediately report the email to abuse@ksu.edu.

For additional information on how Duo passcodes work, view the Duo Passcode knowledge base article.
Continue reading “Increased phishing scams during the holidays” →

Dickens Hall computer lab closing Dec. 18

Posted on by Christine Doucette

The computer lab in Dickens Hall Room 001A will permanently close on Dec. 18. The workstations will be removed, and the room will be repurposed.

Do you need to use a computer? Many options are available at the computing labs across K-State’s Manhattan campus.

  • Cardwell Hall Math/Physics Library — Room 105
  • College of Business Admin. — Rooms: 1052, 1053, 3112, 3114, and 3121
  • Hale Library — Located on the first, second, third, and fourth floors
  • K-State Student Union — First floor
  • Paul Weigel Library of AP Design — Room 1128, Regnier Hall
  • Sunderland Foundation Innovation Lab — First floor, Hale Library

Continue reading “Dickens Hall computer lab closing Dec. 18” →

When traveling, use K-State’s VPN

Posted on by Christine Doucette

Are you traveling for work? Remember to use GlobalProtect, K-State’s Virtual Private Networking (VPN). When working offsite, the VPN should be used to access protected proprietary and confidential data and campus resources. From off-campus, use the VPN to connect to campus resources securely.

To use the VPN software, you must be a K-State student or employee with an active K-State eID and internet connection.

Continue reading “When traveling, use K-State’s VPN” →

Thanksgiving schedule for the Sunderland Foundation Innovation Lab

Posted on by Christine Doucette

The Sunderland Foundation Innovation Lab will have reduced hours and limited services during the week of Thanksgiving.

The lab will be open from 8:00 a.m. – 5 p.m. for Thanksgiving week on Nov. 20-22. It will be closed on Nov. 23-25. Regular hours will resume on Nov. 25. The Sunderland Foundation Innovation Lab webpage has the hours for the fall semester. Continue reading “Thanksgiving schedule for the Sunderland Foundation Innovation Lab” →

Thanksgiving schedule for the IT Service Desk

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during the Thanksgiving holiday. You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the fall semester. Continue reading “Thanksgiving schedule for the IT Service Desk” →

Zoom minimum version requirement Nov. 4

Posted on by Christine Doucette

Zoom has implemented a Software Quarterly Lifecycle Policy requiring a new minimum version every three months—the next enforcement is Nov. 4. This policy ensures all users have the required privacy and security updates and the latest features.

On Nov. 4, Zoom will require version 5.13.6 for Android, iOS, Linux, macOS, and Windows. Users can check their Zoom version directly in the desktop client and mobile app. If the version is below 5.13.6, please upgrade to the latest version of the Zoom client as soon as possible. Continue reading “Zoom minimum version requirement Nov. 4” →