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Category: Future of IT

IT Service Desk closed Jan. 15

Posted on by Christine Doucette

The IT Service Desk will be closed on Monday, Jan. 15, during the Martin Luther King holiday. For those who need assistance, you can access the IT Knowledge Base. The IT Knowledge Base is a collection of all IT information in a single, easily accessible knowledge base that provides a one-stop-shop for customer self-service. The IT Service Desk will resume its regular operating hours on Tuesday, Jan. 16.

Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service. Continue reading “IT Service Desk closed Jan. 15” →

IT Service Desk fall schedule

Posted on by Christine Doucette

The IT Service Desk’s fall schedule begins on Sun. Aug. 20. Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident solving computer problems or ordering an IT Service.

IT Service Desk Hours

All Services — Phone, Live Chat, and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  Closed
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.
  • Friday — 6 – 8 p.m.
  • Saturday –  Closed

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT summer update

Posted on by Christine Doucette

UpdatesOver the summer, the Division of Information Technology has been busy maintaining and improving technology tools and adding some new ones. Below is a highlight of some IT projects completed over the summer. To learn more about ongoing IT projects, view the IT Projects webpage.

Summer highlights

Adobe Creative Cloud — All active K-State faculty and staff have been given free Adobe Creative Cloud license access. The Adobe Creative Cloud, including Acrobat Pro DC, has over 20 applications and services. Learn more…

CatFiles W: Drive reorganization — Storage technology has improved over the years, and security threats have increased. For those reasons, the strategic decision has been made to reorganize CatFiles. Learn more…

Geolocation — Whenever you connect to the internet with your phone, computer, or tablet, your device creates a unique identifier called an IP address. K-State can use IP-based geolocation to find the country or city when a device connects to our services and resources. Being able to verify this information is vital to avoid potential cyber threats. Learn more

Hub Monitor Stations — The Hub Monitor Stations provide a quick and valuable double monitor experience for anyone using a laptop. There are 39 Hub Monitor Stations in three pods on the second floor, six on the third floor, and six on the fourth floor of Hale Library. Learn more…

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

Aug. 2 – 4, 2023: Invitation to SIDLIT 2023 with Discounts

Posted on by Shalin Hai-Jew

 

By Cheryl Zelle, Graduate Student, Kansas State University

 

This SIDLIT 2023 logo includes the conference theme: “Getting… Staying… Building the future…TOGETHER”!

Faculty and staff interested in online learning, educational technology, and instructional design are invited to attend the Summer Institute on Distance Learning and Instructional Technology (SIDLIT) Wednesday, August 2 at K-State Olathe and Thursday-Friday August 3-4 at Johnson County Community College. The conference is hybrid, so virtual participation is also available for all sessions.

Thanks to the sponsorship support of the K-State Olathe and Salina Aerospace and Technology campuses, registration for the conference in person is reduced to $50 and virtual participation is FREE! You can find the registration links and discount codes below.

Continue reading “Aug. 2 – 4, 2023: Invitation to SIDLIT 2023 with Discounts” →

Technically Speaking: IT Service Desk

Posted on by Christine Doucette

Technically Speaking is a new video series from the Division of Information Technology. The video series will update the K-State Community on new tools, projects, and services available through IT.

In this episode of Technically Speaking, learn about K-State’s IT Service Desk. Gregory Flax, the Director of Service Desk Operations, explains how the Service Desk works and what services are provided.

The IT Service Desk episode of Technically Speaking is now available for viewing.

Technically Speaking: Security Intelligence and Operations Center

Posted on by Christine Doucette

Technically Speaking is a new video series from the Division of Information Technology. The video series will update the K-State Community on new tools, projects, and services available through IT.

In this episode of Technically Speaking, learn about K-State’s Security Intelligence and Operations Center (SIOC). Josh McCune, the Director of the SIOC, will explain what steps are being taken to protect K-State from cybersecurity threats.

The Security Intelligence and Operations Center episode of Technically Speaking is now available for viewing.

Fall semester hours for the IT Service Desk

Posted on by Christine Doucette

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “Fall semester hours for the IT Service Desk” →

TeamDynamix now being used by K-State

Posted on by Christine Doucette

TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.

TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.

You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo. Continue reading “TeamDynamix now being used by K-State” →

K-State to analyze document imaging processes

Posted on by Sarah Silva

Dear Colleagues:

Kansas State University has partnered with Plante Moran to analyze its existing document imaging processes. They will lead an analysis to identify our needs and challenges and how we continue to provide document imaging services to K-State for our 150 departments and offices in nine academic colleges on four campuses. The goal is to create a plan, strategy, and timeline to identify potential solutions and services to support retention, workflow, document imaging, and routing.

Plante Moran will lead K-State through the following process:

  • Facilitate project kickoff meeting
  • Collect background information
  • Conduct departmental and other listening sessions
  • Administer data imaging survey
  • Review and finalize deliverables

The outcome of this project is to produce a report on findings, opportunities, and potential innovations in document imaging.

For more information on attending the project kickoff please visit the Imaging Analysis website.

We look forward to your participation and input in this analysis. If you have any specific questions, contact Nick Austin at naa@k-state.edu.

Thank you.

Gary Pratt, Chief Information Officer

HRIS,KSIS, and DARS upgrade is complete

Posted on by Christine Doucette

The HRIS, KSIS, and DARS upgrade that took place over the weekend is complete.

The upgrade included many technical and visual improvements to the Homepage tiles and icons.

Upgrading is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.