Kansas State University

search

IT News

Tag: Services and support

CRM Town Hall July 30

Posted on by Christine Doucette

Registration opens Thursday, July 18, for the third CRM Town Hall meeting. The Town Hall is 1 to 3 p.m., Tuesday, July 30, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 30” →

CRM Town Hall July 18

Posted on by Christine Doucette

Registration opens Monday, July 8, for the second CRM Town Hall meeting. The Town Hall is 10 a.m.-noon, Thursday, July 18, in the College of Business Administration, Room 4061.

The Town Hall will start with a 30-minute CRM project status update. This part of the meeting is open to everyone via Zoom and does not require registration. Go to k-state.edu/crm/town-hall for the Zoom ID. You will need to use your eID and password to view this page.

The next part of the meeting will focus on business processes and requires registration. Participants will have the opportunity to discuss their use of a CRM system for undergraduate recruitment. Individuals can evaluate what is currently working and not working in their recruitment processes. Please be aware these are different sessions than the previous Town Hall, but we welcome new and past participants.

Continue reading “CRM Town Hall July 18” →

New CRM selected for student recruitment

Posted on by Christine Doucette

The Constituent Relationship Management (CRM) search committee is happy to announce TargetX, powered by Salesforce, as K-State’s new CRM for undergraduate and graduate recruitment.

TargetX received high ratings from the campus community following their product presentation. Throughout the selection process, TargetX demonstrated the ability to meet K-State’s business needs by providing a strong platform that will follow the lifecycle of a student. More information about the selection process is available in previous updates posted on the CRM website.

Key benefits and features of TargetX include:

  • Campus-wide collaboration
  • Business process automation
  • Sleek and mobile-friendly tools
  • Web-based platform
  • Constituent catered portal
  • Salesforce CRM solution and applications

Town Hall meetings kicked-off on June 26, with others to follow on July 18 and July 30. Each Town Hall consists of two parts. The first part is a 30-minute CRM project status update and is open to all via Zoom. The second part focuses on business processes and requires registration and in-person attendance. To learn more about the Town Halls, go to k-state.edu/crm/town-hall.  You will need to sign in with your eID and password to view this page.

Stay up to date about the K-State CRM by visiting k-state.edu/crm.

Save the date: CRM town halls scheduled June 26, July 18, July 30

Posted on by Christine Doucette

The Constituent Relationship Management (CRM) search committee is finalizing the contracts for a new CRM vendor for student recruitment. The committee will soon be announcing the new vendor.

The next step in the CRM process is to conduct Town Hall meetings to discuss business processes and implementation planning. The College of Business Administration, Room 4061, will host all Town Hall meetings on the following dates:

  • Wednesday, June 26, 1-3 p.m.
  • Thursday, July 18, 10 a.m.-noon
  • Tuesday, July 30, 1-3 p.m.

Continue reading “Save the date: CRM town halls scheduled June 26, July 18, July 30” →

K-State CRM vendor selection in final stage

Posted on by Christine Doucette

The Constituent Relationship Management (CRM) search committee would like to thank K-State faculty and staff for providing feedback during the CRM selection process. Over 200 people participated in the 13 Listening Tour sessions, providing committee members with a better understanding of the CRM needs at K-State.

Based on K-State’s needs, selected vendors demoed their product and provided a technical review. Thank you to the more than 100 people per session who attended in person and online, while also providing feedback through the vendor survey. The data gathered from the survey will play an important role in the final vendor selection.

A project of this scope with numerous resources and a substantial budget requires oversight from the Kansas Information Technology Office (KITO). K-State has submitted all documents to KITO; we have now received KITO approval to plan.

K-State is working through final discussion with the vendors. Vendor selection will be announced in the coming days. Planning is underway now to schedule Town Hall sessions. During the Town Halls sessions, the CRM team will provide details and timelines for the implementation.

To learn more about the CRM initiative: https://www.k-state.edu/crm

May 9: Last day to complete the CRM survey

Posted on by Christine Doucette

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a Constituent Relationship Management (CRM) solution to improve the management of student relationships.

The CRM project team identified three vendors to present their product at K-State May 2 and May 8. For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

If you are unable to attend either the vendor demonstrations or the technical reviews, or want to view them again, you can watch the recordings on K-State’s CRM website. You will need to sign in with your eID and password to view the recordings.

You can provide your feedback about the demos through the vendor feedback survey. The survey will be available through 5 p.m. Thursday, May 9. Survey results will be one of the items used in making a final vendor selection and will remain confidential.

To learn more about the CRM initiative, go to ksu.edu/crm.

Save the date: CRM vendor demo sessions scheduled May 2, May 8

Posted on by Christine Doucette

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student relationships. The new CRM system will be used to foster collaboration to enhance recruitment, enrollment, and student success.

Listening tours were conducted in March and April to gather feedback on the use of current CRM systems and finalize what criteria must be met when selecting a new solution. After careful consideration, the CRM project team has identified three vendors who meet the needs of K-State. CRM Vendor demonstrations are scheduled for May 2 and May 8.

For the demonstrations, the three vendors will use real-life K-State scenarios that include events and communications. During the presentations, each vendor will demonstrate the functionality of a live system from both a student and staff perspective.

For dates and locations of the vendor demos, view the vendor demo page. You will need to sign in with your eID and password to view the information.

To learn more about the CRM initiative, go to https://www.k-state.edu/crm/.

Final CRM open session April 25 on managing and improving student-university relationships

Posted on by Christine Doucette

As part of the Strategic Enrollment Management (SEM) Plan, an initiative is underway to select a university-wide Constituent Relationship Management (CRM) solution that will improve the management of student  relationships. The new CRM system will be used to foster collaboration university-wide to enhance recruitment, enrollment, and student success.

To assist the Project Team in reviewing RFP materials and preparing for vendor demonstrations, we want to hear from you. The last open session for anyone who would like to share their feedback is 1:30-3 p.m. Thursday, April 25, in 207 K-State Student Union. If you are unable to attend in person, join the meeting via Zoom: ksu.zoom.us/s/946254621. Continue reading “Final CRM open session April 25 on managing and improving student-university relationships” →

Dell warranty options when buying a new computer

Posted on by Eric Dover

When purchasing a new Dell computer for your department, you may wonder “Which is the best warranty to get to ensure that iTAC can service it under the provisions of the warranty?”

Dell offers an array of warranty options that may or may not meet your needs. For the service that iTAC offers, it is recommended to purchase the less expensive “Basic Hardware Service”. This provides a decent savings over purchasing the “ProSupport” service.

Continue reading “Dell warranty options when buying a new computer” →