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Category: IT Service Desk

IT Help Desk returns to Hale

Posted on by Division of Information

On March 16, the IT Help Desk will return to the second floor of Hale Library. The hours of operation will be:

  • Monday-Thursday, 7:30 a.m.-10 p.m.
  • Friday, 7:30 a.m.-8 p.m.
  • Saturday, 1- 6 p.m.
  • Sunday, 1-10 p.m.

The second floor of Hale will house 99 computers (87 Windows machines and 12 Macs) and 5 printers. The machines for processing scantron forms also will move to Hale.

A satellite IT Help Desk will be located on the first floor of the K-State Student Union with hours from 10 a.m.-2 p.m., Monday-Friday.

Some Information Technology Services will stay in the Union, including Equipment Checkout, the university telephone operators, Client Services, and Network Operations, until the remaining floors of Hale reopen.

Many thanks to the K-State Student Union staff for providing great space for the IT Help Desk over the last 20 months.

Spring break 2019 hours: IT Help Desk, Equipment Checkout, and Media Center

Posted on by Cathy Rodriguez

The IT Help Desk, equipment checkout, and the Media Center will have reduced hours during spring break. Regular hours resume Mar. 17.

IT Help Desk (222 Cat’s Pause Lounge, Union) 

  • Mar. 9-10:  1 – 6 p.m. (email and phone only)
  • Mar. 11-15: 8 a.m. – 6 p.m. (all services available)
  • Mar. 16: 1 – 6 p.m. (email and phone only)

Equipment Checkout  (222 Cat’s Pause Lounge, Union) 

Mar. 11-15: 8 a.m. – 5 p.m.

Media Center (001 Seaton Hall Hall)

  • March 11-15: 8 a.m. – 6 p.m.
  • Mar. 16: 8 a.m. – 5 p.m.

IT Help Desk hours for winter break

Posted on by Cathy Rodriguez

During the winter break, the Help Desk and NOC will be open for the hours displayed below.  During times the K-State Student Union is closed, there will be no walk-in service available – only phone and email.

December 16-22

  • Sunday Dec. 16 – 1-10 p.m.
  • Monday Dec. 17 – Friday Dec. 21 – 8 a.m.-6 p.m.
  • Saturday Dec. 22 – 1-5 p.m.  (no walk-ins)

December 23-29

  • Sunday Dec. 23 – 1-8 p.m. (no walk in)
  • Monday Dec. 24 – Friday Dec. 28 – Closed
  • Saturday Dec. 29 – 1-5 p.m. (no walk-ins)

December 30-January 5

  • Sunday Dec. 30 – 1-8 p.m. (no walk-ins)
  • Monday, Dec. 31 – 8 a.m.-3 p.m.
  • Tuesday, Jan. 1 – Closed
  • Wednesday, Jan. 2 – Friday Jan. 4 – 8 a.m.-6 p.m.
  • Saturday, Jan. 5 – 1-6 p.m.

January 6-19

  • Sunday, Jan. 6 – 1-8 p.m.
  • Monday, Jan. 7 – Friday, Jan. 11 – 8 a.m.-6 p.m.
  • Saturday, Jan. 12 – 1p-6p

January 20-25

  • Sunday, Jan. 20 – 1-8 p.m.
  • Monday, Jan. 21 – Closed
  • Tuesday, Jan 22 – Thursday, Jan 24 – 8 a.m.-midnight
  • Friday, Jan. 25 – 8 a.m.-8 p.m.

 

Spring 2016 IT Help Desk hours

Posted on by Cathy Rodriguez

The IT Help Desk, 214 Hale Library, has new hours of operation for spring 2016, with the help desk closing at 10 p.m. Monday through Thursday. During the last three weeks of the semester, Monday-Thursday hours will be extended to midnight.

  • Monday-Thursday:  8 a.m.-10 p.m. Walk-in/phone/e-mail
  • Friday:  8 a.m.-8 p.m. Walk-in/phone/e-mail, and 8-10 p.m. phone/e-mail
  • Saturday:  10 a.m.-7 p.m. Phone/e-mail, and 1-7 p.m. walk-in/phone/e-mail
  • Sunday: 1-10 p.m. Walk-in/phone/e-mail

If you have any questions, contact Rebecca Gould (ragou@k-state.edu).

5 free IT resources to start your semester

Posted on by Cathy Rodriguez

by Information Technology Services

Welcome, new and returning K-Staters!  Information Technology Services (ITS) provides a variety of resources and services for free. Use these first five to kick-start your semester:Free IT resources

  1. Get a free copy of Microsoft Office for personal use on up to 5 PCs or Macs, 5 tablets, and 5 phones.  See the installation instructions for Mac, for Windows, and for mobile devices.
  2. Connect your mobile devices to K-State’s wireless network.
  3. Install free Trend Micro Antivirus software (required for all computers connecting to K-State’s network).
  4. Subscribe to the K-State IT News blog to get the latest IT happenings.  Use “Subscribe by Email” in the right sidebar.
  5. Connect with the IT Help Desk on Twitter and Facebook.

More IT resources for K-Staters are on the Welcome to IT at K-State website. Send questions to the IT Help Desk, helpdesk@k-state.edu, 785-532-7722. You can also search the IT Knowledge Base.

K-State Research and Extension information technology reorganization nearly complete

Posted on by Betsy Edwards

By Joe Lear

The integration of K-State Research and Extension technology staff within information technology services is almost complete.

The last step is the integration of help desk and tech support functions with the IT Help Desk and client services of the Information Technology Assistance Center. This move will begin during the week of Aug. 18. As part of the move, the support number, 785-532-6270, and email, ksresupport@k-state.edu, will be forwarded to the IT Help Desk.  Continue reading “K-State Research and Extension information technology reorganization nearly complete” →

IT Help Desk has reduced hours during spring break 2014

Posted on by Betsy Edwards

The IT Help Desk, 214 Hale Library, has reduced hours during spring break. The schedule for March 15-23 is shown below. If you have questions, call 785-532-7722 (toll-free 800-865-6143) or email helpdesk@k-state.edu.  Continue reading “IT Help Desk has reduced hours during spring break 2014” →

IT happenings during spring break 2013

Posted on by Betsy Edwards

The IT Help Desk has reduced hours during spring break. The schedule for March 18-24 is shown below.

Date Phone, Email,
Remote support		 All services
Monday, March 18 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Tuesday, March 19 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Wednesday, March 20 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Thursday, March 21 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Friday, March 22 8 a.m. – 10 p.m. 8 a.m. – 6 p.m.
Saturday, March 23 10 a.m. – 5 p.m. 1 p.m. – 5 p.m.
Sunday, March 24 1 p.m. – midnight 1 p.m. – 10 p.m.

Continue reading “IT happenings during spring break 2013” →