HRIS, KSIS, and DARS are scheduled to be upgraded starting at 7 p.m. Friday, July 29, through Sunday, July 31. All three systems will be unavailable for use during the upgrade.
The upgrade includes many technical and visual improvements to the Homepage tiles and icons.
Upgrading is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
HRIS, KSIS, and DARS are scheduled to be upgraded starting at 7 p.m. Friday, July 29, through Sunday, July 31. All three systems will be unavailable for use during the upgrade.
The upgrade includes many technical and visual improvements to the Homepage tiles and icons.
Upgrading is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.
TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.
You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk).
The website has a new look and feel that makes it easier to find information with an overall improved user experience, including:
Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:
The IT Service Desk, formerly known as the IT Help Desk, uses TeamDynamix to improve the customer service experience, including:
TeamDynamix is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo.
HRIS, KSIS, and DARS are scheduled to be upgraded after 5 p.m. Friday, July 29, through Sunday, July 31. All three systems will be unavailable for use during the upgrade.
The upgrade includes many technical and visual improvements to the Homepage tiles and icons.
Upgrading is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.
K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.
Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “IT Help Desk is now the IT Service Desk”
On June 6, the Division of Information Technology will begin using TeamDynamix to transform the IT experience at K-State. TeamDynamix is a cloud-based platform that K-State will be using to manage enterprise-level IT service management, projects, and portfolios.
With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting help from IT. You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). Continue reading “Reminder: TeamDynamix is coming June 6”
On June 6, the Division of Information Technology will begin using TeamDynamix to transform the IT experience at K-State. TeamDynamix is a cloud-based platform that K-State will be using to manage enterprise-level IT service management, projects, and portfolios.
With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting help from IT. You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). Continue reading “TeamDynamix is coming June 6”
Technically Speaking is a new video series from the Division of Information Technology. The video series will update the K-State Community on new tools, projects, and services available through IT.
In this episode of Technically Speaking, learn about K-State’s Data Warehouse Project. Jan Elsasser, the Deputy CIO for BI, Analytics, Enterprise Applications, and Project Management, will explain the project and provide a status update.
Technically Speaking: Data Warehouse Update is now available for viewing.
Microsoft is upgrading the Power BI Premium environment to Power BI Premium Generation 2. The BI Team has scheduled this upgrade from 10-11 p.m. on Friday, February 18.
This upgrade only affects reports for Power BI Premium users, representing seven groups: Ag Research, Institutional Research, Assessment, Housing and Dining, Division of Financial Services, Research, and K-State Salina. Before the upgrade, the BI Team will contact each Power BI Premium user group to know what to expect and ensure a smooth transition.
All other Power BI users will be unaffected by this upgrade. If you have questions concerning the upgrade, please email biadmin@ksu.edu for assistance.
At the beginning of the semester, the IT Help Desk hours were extended to accommodate health and safety concerns due to the surge of the Omicron variant of Covid-19.
The extended hours will continue through Saturday, February 5, as indicated below:
As needed, further updates will be provided in K-State Today and the IT News Blog. The IT Help Desk hours are available on the IT Help Desk webpage.
If you have any questions, contact the IT Help Desk at 785-532-7722 or email at helpdesk@ksu.edu.
