Apple has issued a recall on some 1-terabyte hard drives that were installed in iMacs between October 2009 and July 2011. It is important to get these hard drives replaced as soon as possible to prevent data loss due to a hard drive failure. Continue reading “Apple recalls some 1-terabyte hard drives on iMacs”
Category: Services and support
Departments: Need help putting a computer quote together? iTAC can help
The Client Services team in iTAC can assist in putting together quotes for K-State departmental computer purchases. Let us help you navigate through all of the options to find the best match for you and your department’s needs. Continue reading “Departments: Need help putting a computer quote together? iTAC can help”
17 more basic technology classrooms completed this summer
In May 2011, Information Technology Services began updating technology in many of the general-use classrooms on campus. Since that time, new equipment has been installed in a total of 42 rooms in 11 different buildings. This includes a projector, a simple control panel, switching equipment, and sound amplification. These systems are based on new digital standards that allow for HDMI, VGA, Component and Composite inputs to be connected. The majority of the classrooms that were updated also had new white boards installed provided by the Division of Facilities.
During the summer 2012 break, 17 rooms were completed: Continue reading “17 more basic technology classrooms completed this summer”
Faculty/staff: Use IT resources that save time, money, effort
This back-to-school guide for faculty/staff is provided by K-State Information Technology Services (ITS) about:
- Free IT resources on campus that can save money, time, and effort
- Information to give you a fast start on the fall semester
1. Wireless networking
WHAT: Connect your mobile devices to K-State’s computer network
WHERE: ”KSU Wireless” (all K-Staters), “KSU Housing” (res halls), “KSU Guest”
WEB: wireless.k-state.edu
2. Equipment checkout of audio/video tools
WHAT: 3-day checkout of cameras, camcorders, tripods, and more
WHERE: Website request form; equipment pickup at 214 Hale Library
WEB: www.k-state.edu/its/checkout
Continue reading “Faculty/staff: Use IT resources that save time, money, effort”
K-State Trend Micro antivirus and Mac OS X Mountain Lion compatibility issues
For those who are planning on upgrading their Apple computers to the latest OS X 10.8 Mountain Lion operating system, there is a known compatibility issue with older versions of Trend Micro antivirus. Before attempting to upgrade to Mountain Lion, ensure your computer is running Trend Micro version 1.5.6043 or newer. Continue reading “K-State Trend Micro antivirus and Mac OS X Mountain Lion compatibility issues”
IT Help Desk moving to billing system May 12, 2012, for personal computer repairs
Effective May 12, 2012, the IT Help Desk will be moving to a billing system as the only payment method for personal computer repairs for faculty, staff, and students. Credit card, debit card, and CatCash payments will no longer be taken at the IT Help Desk.
Once the repaired computer is picked up at the IT Help Desk, a bill will be mailed within 30 days to the local address that is on file or is provided at the time the computer is picked up from the IT Help Desk. This change will allow:
- Customers to set up payment plans for expensive repairs once they receive their bill in the mail
- Parents and/or relatives will be able to help pay for their student’s computer repairs without the need to come on campus
- You will now be able to pay your bill when it arrives using credit card, debit card, check, and cash
When the bill arrives in the mail, payment will be collected by going through the Information Technology Services Business Office. Bills can be paid online at https://www-secure.telecom.ksu.edu/customer-service; in person by going to 109 East Stadium; by mail; or over the phone by calling 785-532-7331.
Dell warranty options when buying a new computer
When purchasing a new Dell computer for your department, you may wonder “Which is the best warranty to get to ensure that iTAC can service it under the provisions of the warranty?”
Dell offers an array of warranty options that may or may not meet your needs. For the service that iTAC offers, it is recommended to purchase the less expensive “Basic Hardware Service”. This provides a decent savings over purchasing the “ProSupport” service.
Continue reading “Dell warranty options when buying a new computer”
New webpage for forms to request IT services
Forms for many ITS services are now available in one location on the ITS website for you to quickly scan, review, and submit requests:
- Enrollment-based mailing list
- Email alias
- E-note university memo
- File restoration for central email and folders
- Group eID
- K-State internal mailing list
- LAN Technologies file restoration
- LISTSERV mailing list
- Project space
- Special access eID (general use, incomplete student, and K-State Alerts)
- Survey population
- Webpage registration
Many of these forms were previously available on the Computing and Telecommunications Services website. If necessary, update your bookmarks to point to www.k-state.edu/its/forms.
SSL VPN service now available to all K-Staters
As part of an ongoing project to decommission the aging hardware that is currently supporting most VPN services at K-State, all users with an active K-State eID are now enabled to use the new SSL-based VPN (K-State Virtual Private Network) and the Cisco AnyConnect client. The new client:
- Is available for Windows, Mac, and Linux
- Is simpler to configure
- Should work better than the older IPSEC-based client in more restrictive network environments
Continue reading “SSL VPN service now available to all K-Staters”
Copyright questions? Two K-State resources with answers
Can I use an image from the Web in my term paper? Do I have to get permission to make an entire video available in my K-State Online course? Copyright is complicated, but here are some resources that help answer tough copyright questions:
- “The Beauty of Some Rights Reserved: An Introduction to Copyright, Publishing and Creative Commons.” Watch this presentation by Molly Kleinman, former copyright specialist and special assistant to the Dean of Libraries at the University of Michigan. Molly visited K-State during Open Access Week, and her presentation and slides help to clarify the complexities of copyright law and highlight the benefits of using works licensed under Creative Commons.
- Visit K-State’s Copyright website for an overview of using copyrighted works, how to manage your copyrights, and other copyright issues. Have a specific question? This site features an interactive form to pose your question and get help.
