Information Technology Services is upgrading K-State’s antivirus servers to a new version that supports Windows 10. The upgraded version was made available by TrendMicro on Monday August 3 and will take about a week to complete the upgrade at K-State. It is anticipated that the new TrendMicro Antivirus client will be available for K-Staters by early next week.
The release of the next version of OS X for Macintosh computers, 10.9 Mavericks, is coming soon. The current version of Trend Micro OfficeScan used on campus has some incompatibilities with this new version of OS X. Users are advised to avoid updating to the new OS X when it is released, and to wait until Trend Micro releases a compatible version of OfficeScan. Continue reading “K-State Mac users advised to hold off on updating to Mavericks operating system”
Q. I can’t get on the K-State wireless network. What do I do?
Get on the KSU Guest open wireless network, then link to wireless.ksu.edu and follow the instructions.
Q. K-State’s antivirus software won’t work on my computer. What do I do?
First, did you uninstall your own antivirus software before installing K-State’s Trend Micro? Once you have removed your antivirus, link to antivirus.ksu.edu and follow the instructions. Continue reading “Top questions being answered at the IT Help Desk”
K-State’s centrally administered Trend Micro Antivirus service will begin migrating to a new infrastructure starting Monday, Aug. 5. During the transition period, computer clients that are attached to one of the central servers will be automatically migrated to a new server.
No user action is required to initiate the migration, but users may get notifications from the Trend Micro client or see changes in the Trend Micro icon on their computers. Continue reading “Trend Micro Antivirus campus service migrating to new servers in August”
For those who are planning on upgrading their Apple computers to the latest OS X 10.8 Mountain Lion operating system, there is a known compatibility issue with older versions of Trend Micro antivirus. Before attempting to upgrade to Mountain Lion, ensure your computer is running Trend Micro version 1.5.6043 or newer. Continue reading “K-State Trend Micro antivirus and Mac OS X Mountain Lion compatibility issues”
Over the last week the Mac community has been dealing with the first major virus outbreak to affect OS X. These viruses take advantage of a vulnerability within the Java engine of the Mac and allow a virus to be installed on a computer by simply visiting a website that is infected. Apple has released a patch for the Java vulnerability along with a removal tool that aids in the removal of known variants of the virus.
All Mac users are highly encouraged to:
- Ensure their OS X operating system is up-to-date. To do this, click the Apple icon in the upper left-hand corner of your computer and select Software Update. Be sure to install all updates.
- Ensure they have an antivirus software package installed on their Mac. K-State does provide antivirus software to all faculty/staff and students at no cost to the individual. To get K-State’s antivirus software, go to www.k-state.edu/its/antivirus.
K-State’s central IT Trend Micro antivirus servers will have Service Pack 1 Patch 2 installed on them the evening of Wednesday, March 16. Once all of the servers have been updated and verified stable, the patch will be released to campus Windows-based antivirus clients gradually, on a rolling basis over the next several days.
Everyone who is using Trend Micro on a Windows machine and is attached to one of the central servers should expect to be required to reboot their machine somewhere in that timeframe (March 16 and several days thereafter).
Thus far in 2010, 292 K-Staters have been duped by spear-phishing scam e-mails and given away their eID password to criminals who then use the stolen information to sign in to webmail and send thousands of spam messages. Sadly, we’re on pace to break last year’s record of 431 K-Staters who gave away their passwords in this way.
Obviously, the first thing on this semester’s top-six security list must be:
- Never give your password to anyone in an e-mail message! K-State was plagued by nearly 300 instances of phishing scams in 2009 (and 260 thus far in 2010!) that try to trick people into replying with their eID password. The hackers responsible for these scams are relentless! If you remember this one simple rule, you can prevent becoming a victim: K-State IT support staff will never ask for your password in an e-mail, nor will any legitimate business or organization. If you get such an e-mail, just delete it. The same holds if you get an email with a link to a web form that asks you to fill in your username and password – don’t do it!
- Learn to recognize scams, frauds, and other forms of malicious communications so you don’t become a victim of identity theft, financial fraud, or end up with a compromised computer. Criminals are using all kinds of new tricks and coming at you from all angles — e-mail, social networking sites like Facebook and Twitter, malicious links on webpages, Instant Messaging, phone calls, and even knocking on your door. As an example, last year more than 230 K-Staters were tricked into opening malicious e-mail attachments, resulting in 230+ compromised computers. Be informed and think before you click! Continue reading “Six things you need to know about IT security at K-State”
In 2009, 431 K-Staters were duped by spear-phishing scam e-mails and gave away their eID password to criminals, who then used the stolen information to sign in to webmail and send hundreds of thousands of spam messages. Obviously, the first thing on this semester’s top-five security list must be:
- Never give your password to anyone in an e-mail message. K-State was plagued by nearly 300 instances of e-mail scams in 2009 that try to trick people into replying with their eID password. It has not slowed down in 2010. If you remember this one simple rule, you can prevent becoming a victim of these scams: K-State IT support staff will never ask for your password in an e-mail, nor will any legitimate business or organization. If you get such an e-mail, just delete it.
As reported earlier, changes are in the works for antivirus protection for both Windows and Mac computers at K-State. For Windows, the primary issue was support for Windows 7 since Trend Micro OfficeScan 8 does not support it. For Macs, there were two issues — expiration of the Symantec AntiVirus for Macs license on Oct. 27 and Trend Micro Security for Macs 1.5 (TMSM) not supporting Mac OS X 10.6 (Snow Leopard). Fortunately, we now have solutions for all these issues.