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Category: IT Service Desk

IT Service Desk fall schedule

Posted on by Christine Doucette

The IT Service Desk’s fall schedule begins on Sun. Aug. 20. Located on the second floor of Hale Library, the IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident solving computer problems or ordering an IT Service.

IT Service Desk Hours

All Services — Phone, Live Chat, and Walk-in
  • Monday – Thursday — 7:30 a.m. – 8 p.m.
  • Friday — 7:30 a.m. – 6 p.m.
  • Saturday —  Closed
  • Sunday — 1 – 8 p.m.
Phone and Chat Only
  • Monday – Thursday — 8 – 10 p.m.
  • Friday — 6 – 8 p.m.
  • Saturday –  Closed

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

IT Service Desk summer hours

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center have reduced summer hours. The IT Service Desk is open from 8 a.m. to 6 p.m. Monday – Friday, closed on Saturdays, and 1-6 p.m. on Sundays.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

The IT Service Desk will be closed on Tuesday, July 4, in observance of Independence Day.

Continue reading “IT Service Desk summer hours” →

Technically Speaking: IT Service Desk

Posted on by Christine Doucette

Technically Speaking is a new video series from the Division of Information Technology. The video series will update the K-State Community on new tools, projects, and services available through IT.

In this episode of Technically Speaking, learn about K-State’s IT Service Desk. Gregory Flax, the Director of Service Desk Operations, explains how the Service Desk works and what services are provided.

The IT Service Desk episode of Technically Speaking is now available for viewing.

IT Service Desk summer hours

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during the summer semester. Beginning May 14, the IT Service Desk will be open from 8 a.m. to 6 p.m. Monday – Friday, closed on Saturdays, and 1-6 p.m. on Sundays.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the summer semester.

The IT Service Desk will be closed for the Memorial Day holiday on May 29 and Independence Day on July 4.

Continue reading “IT Service Desk summer hours” →

IT Service Desk hours for spring break 2023

Posted on by Christine Doucette

The IT Service Desk, Equipment Checkout, and Media Center will have reduced hours during spring break, open from 8 a.m. to 6 p.m. March 13-17. Regular hours will resume on March 20.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester. Continue reading “IT Service Desk hours for spring break 2023” →

Need help? Contact the IT Service Desk

Posted on by Christine Doucette

Need help? The IT Service Desk staff can help you with your IT requests and services. Whether you need help resolving an IT incident, solving computer problems, or ordering an IT Service.

You can contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library. View the IT Service Desk Hours for the spring semester.

The IT Service Desk is now using TeamDynamix to improve the customer service experience. With the implementation of TeamDynamix, K-Staters can expect the following:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration with IT Service Desk and K-Staters for real-time support

Continue reading “Need help? Contact the IT Service Desk” →

IT Service Desk reduced hours during winter break

Posted on by Christine Doucette

The IT Service Desk, IT Equipment Checkout, and Media Center will have reduced hours during winter break beginning Dec. 18.

IT Service Desk holiday hours

  • Dec. 18, 1 p.m. – 8 p.m. (Phone and Chat only)
  • Dec. 21,  8 a.m. – 6 p.m. (Phone, Chat, or Walk-in)
  • Dec. 22-23, 8 a.m. – 6 p.m. (Phone and Chat only)
  • Dec. 24 – 26 Closed
  • Dec. 27 – 30, 8 a.m. – 5 p.m. (Phone and Chat only)
  • Dec. 31 – Jan. 2, Closed​​​​​​​
  • Jan. 3 – 8 a.m. – 6 p.m. (Phone and Chat only)
  • Jan. 4 – 7, 8 a.m. – 6 p.m.​​​​​​​ ​​​​​​​(Phone, Chat, or Walk-in​​​​​​​)
  • Jan. 8, 1 p.m. – 5 p.m. (Phone and Chat only)
  • Jan. 9 – 13, 8 a.m. – 6 p.m.​​​​​​​ ​​​​​​​(Phone, Chat, or Walk-in​​​​​​​)
  • Jan. 14 – 16, Closed

Regular IT Service Desk Hours will resume on Jan. 17, 2023.

Need help? Contact the IT Service Desk at 800-865-6143 or 785-532-7722 or via Live Chat. For face-to-face service, visit the IT Service Desk on the second floor of Hale Library.

 

Fall semester hours for the IT Service Desk

Posted on by Christine Doucette

K-State’s IT Help Desk has undergone a name change and will now be called the IT Service Desk.

Why are we rebranding? IT staff have spent the last several months evaluating the customer experience. It has become clear that K-Staters are reaching out for more than just help; many inquiries are about services and information. With this in mind, the rebranding or name change will encompass additional needs of K-Staters to deliver a “World Class IT Service Desk” experience. Continue reading “Fall semester hours for the IT Service Desk” →

TeamDynamix now being used by K-State

Posted on by Christine Doucette

TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.

TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.

You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk). To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo. Continue reading “TeamDynamix now being used by K-State” →

TeamDynamix now being used by K-State

Posted on by Christine Doucette

TeamDynamix replaces ServiceNow for IT Support and a new way to request help at K-State. With TeamDynamix in place, K-Staters will have a more user-friendly, cohesive experience while searching for information or requesting assistance from IT.

TeamDynamix provides easy access to IT services, knowledge base articles, and project portfolios. Use K-State’s IT Website to search, find, and request technology-related information.

You may notice changes in the following areas: IT Website, IT Knowledge Base, and IT Service Desk (formerly IT Help Desk).

IT Website

The website has a new look and feel that makes it easier to find information with an overall improved user experience, including:

  • Simplified and easier to navigate layout
  • Instant access to updated information
  • Enhanced communication about training opportunities
  • Integration with TeamDynamix for IT Service and Project Management

IT Knowledge Base

Collecting all IT information in a single, easily accessible knowledge base provides a one-stop-shop for customer self-service, including:

  • Timely information
  • Enhanced search capabilities
  • Improved accessibility

IT Service Desk

The IT Service Desk, formerly known as the IT Help Desk, uses TeamDynamix to improve the customer service experience, including:

  • Increased efficiency when addressing and resolving IT service requests and tickets
  • Improved problem-solving and decision making
  • Updated knowledge base providing self-help capabilities
  • Enhanced collaboration between IT Service Desk and K-Staters for real-time support

TeamDynamix is an essential step toward the Division of Information Technology achieving its goal of providing a modern, scalable network and computing infrastructure for K-State. To learn more, view K-State’s IT Strategic Plan.

To learn more about using TeamDynamix, view the Division of IT website demo and the TeamDynamix demo.